Privacy Policy

Type of website: Ecommerce
Effective date: 1st day of June, 2023

www.pifl.ca (the "Site") is owned and operated by Progressive Industrial Fluids Ltd.. Progressive
Industrial Fluids Ltd. is the data controller and can be contacted at:

info@pifl.ca
(519) 850-5102
3035 Page St. London, Ontario N5V 0C8

Purpose
The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the
following:

1. The personal data we will collect;
2. Use of collected data;
3. Who has access to the data collected;
4. The rights of Site users; and
5. The Site's cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

GDPR
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European
Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the
"GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data
Protection Act 2018.
We have not appointed a Data Protection Officer as we do not fall within the categories of controllers
and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.

Consent
By using our Site users agree that they consent to:
1. The conditions set out in this Privacy Policy.

When the legal basis for us processing your personal data is that you have provided your consent to that
processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make
processing which we completed before you withdrew your consent unlawful.

You can withdraw your consent by: Contacting info@pifl.ca.

Legal Basis for Processing
We collect and process personal data about users in the EU only when we have a legal basis for doing
so under Article 6 of the GDPR.

We rely on the following legal basis to collect and process the personal data of users in the EU:

1. Users have provided their consent to the processing of their data for one or more specific
purposes.

Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect
any additional data beyond the data listed below without notifying you first.

Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the following information:

1. IP address;
2. Location;
3. Clicked links; and
4. Content viewed.

Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:

1. First and last name;
2. Email address;
3. Phone number;
4. Address; and
5. Payment information.

This data may be collected using the following methods:

1. Creating an account; and
2. Submitting information requests.

How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or
indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this
Privacy Policy.

The data we collect automatically is used for the following purposes:

1. Statistics;
2. Web Development; and
3. Web Analysis.

The data we collect when the user performs certain functions may be used for the following purposes:

1. Communication;
2. Internal contact database; and
3. Lead and sales generation.

Who We Share Personal Data With
Employees
We may disclose user data to any member of our organization who reasonably needs access to user data
to achieve the purposes set out in this Privacy Policy.

Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:

1. If the law requires it;
2. If it is required for any legal proceeding;
3. To prove or protect our legal rights; and
4. To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and
have no control over their privacy policies and practices.

How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved.

You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data
In order to protect your security, we use the strongest available browser encryption and store all of our
data on servers in secure facilities. All data is only accessible to our employees. Our employees are
bound by strict confidentiality agreements and a breach of this agreement would result in the
employee's termination.

While we take all reasonable precautions to ensure that user data is secure and that users are protected,
there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore
we are unable to guarantee the security of user data beyond what is reasonably practical.

International Data Transfers
We transfer user personal data to the following countries:

1. Canada; and
2. United States of America.

When we transfer user personal data we will protect that data as described in this Privacy Policy and
comply with applicable legal requirements for transferring personal data internationally.

If you are located in the United Kingdom or the European Union, we will only transfer your personal
data if:

1. The country your personal data is being transferred to has been deemed to have adequate data
protection by the European Commission or, if you are in the United Kingdom, by the United
Kingdom adequacy regulations; or
2. We have implemented appropriate safeguards in respect of the transfer. For example, the
recipient is a party to binding corporate rules, or we have entered into standard EU or United
Kingdom data protection contractual clauses with the recipient..

Your Rights as a User
Under the GDPR, you have the following rights:

1. Right to be informed;
2. Right of access;
3. Right to rectification;
4. Right to erasure;
5. Right to restrict processing;
6. Right to data portability; and
7. Right to object.

Children
We do not knowingly collect or use personal data from children under 16 years of age. If we learn that
we have collected personal data from a child under 16 years of age, the personal data will be deleted as
soon as possible. If a child under 16 years of age has provided us with personal data their parent or
guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal
data, if we have disclosed your personal data and to who we disclosed your personal data, if you would
like your data to be deleted or modified in any way, or if you would like to exercise any of your other
rights under the GDPR, please contact our privacy officer here:
info@pifl.ca
3035 Page St. London, Ontario N5V 0C8

Do Not Track Notice
Do Not Track ("DNT") is a privacy preference that you can set in certain web browsers. We do not
track the users of our Site over time and across third party websites and therefore do not respond to
browser-initiated DNT signals.

How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data
Collected section, we provide the following specific opt-out methods for the forms of collection, use, or
disclosure of your personal data specified below:

1. You can opt-out of the use of your personal data for marketing e-mails. You can opt-out by
clicking "unsubscribe" on the bottom of any marketing email or updating your email preferences
under "Your Account"

Cookie Policy
A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating
to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can
also choose to disable cookies entirely in your internet browser, but this may decrease the quality of
your user experience.

We use the following types of cookies on our Site:

1. Functional cookies
Functional cookies are used to remember the selections you make on our Site so that your
selections are saved for your next visits;
2. Analytical cookies
Analytical cookies allow us to improve the design and functionality of our Site by collecting data
on how you access our Site, for example data on the content you access, how long you stay on
our Site, etc;
3. Targeting cookies
Targeting cookies collect data on how you use the Site and your preferences. This allows us to
personalize the information you see on our Site for you; and
4. Third-Party Cookies
Third-party cookies are created by a website other than ours. We may use third-party cookies to
achieve the following purposes:
a. Monitor user preferences to tailor advertisements around their interests.

Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law
and to reflect any changes to our data collection process. When we amend this Privacy Policy we will
update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically
review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify
users by email of changes to this Privacy Policy.

Complaints
If you have any complaints about how we process your personal data, please contact us through the
contact methods listed in the Contact Information section so that we can, where possible, resolve the
issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a
supervisory authority. You also have the right to directly make a complaint to a supervisory authority.
You can lodge a complaint with a supervisory authority by contacting the Privacy Commissioner of
Canada.

Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer at:
info@pifl.ca
3035 Page St. London, Ontario N5V 0C8

Terms and Conditions

TERMS AND CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of www.pifl.ca (the "Site").
This Site is owned and operated by Progressive Industrial Fluids Ltd.. This Site is a business.

By using this Site, you indicate that you have read and understand these Terms and Conditions and
agree to abide by them at all times.

Intellectual Property
All content published and made available on our Site is the property of Progressive Industrial Fluids
Ltd. and the Site's creators. This includes, but is not limited to images, text, logos, documents,
downloadable files and anything that contributes to the composition of our Site.

Accounts
When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account,
including passwords or sensitive information attached to that account; and

2. All personal information you provide to us through your account is up to date, accurate, and
truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you
violate these Terms and Conditions.

Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.

The following goods are available on our Site:

- Oil Based Lubricants;
- Water Based Lubricants; and
- Fluid Management Accessories.

The following services are available on our Site:

- Laboratory Services and Testing.

The services will be paid for in full when the services are ordered.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the
time you access it. This includes all products listed as being out of stock. All information, descriptions,
or images that we provide about our goods and services are as accurate as possible. However, we are
not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of
all goods and services we provide. You agree to purchase goods and services from our Site at your own
risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel
your order and have already processed your payment, we will give you a refund equal to the amount
you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt
of any refund.

Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy
of goods and services made available by third parties on our Site.

Payments
We accept the following payment methods on our Site:

- Credit Card.

When you provide us with your payment information, you authorize our use of and access to the
payment instrument you have chosen to use. By providing us with your payment information, you
authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to
cancel or reverse your transaction.

Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following
methods:

- Standard Delivery by Post.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected.
Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include
weekends and statutory holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

If you purchase goods from us for delivery to a destination outside Canada your purchase may be
subject to import duties and taxes applied by the destination country. You are responsible for paying
any such duties or taxes. Please contact your local customs office for more information before making a
purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any
failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the
recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a
result of you providing us with inaccurate or incomplete information.

Guarantees
The following guarantees apply to our Site:

- Satisfaction Guarantee.

Consumer Protection Law
Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction
applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and
remedies under that legislation. These Terms and Conditions will be read subject to the mandatory
provisions of that legislation. If there is a conflict between these Terms and Conditions and that
legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability
Progressive Industrial Fluids Ltd. and our directors, officers, agents, employees, subsidiaries, and
affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including
legal fees from your use of the Site.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Progressive
Industrial Fluids Ltd. and our directors, officers, agents, employees, subsidiaries, and affiliates from
any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use
of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the Province of Ontario.

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent
or invalid under applicable laws, those provisions will be deemed void and will be removed from these
Terms and Conditions. All other provisions will not be affected by the removal and the rest of these
Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with
the law and to reflect any changes to the way we operate our Site and the way we expect users to
behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a
notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

(519) 850-5102
info@pifl.ca
3035 Page St. London, Ontario N5V 0C8

You can also contact us through the feedback form available on our Site.

Effective Date: 1st day of June, 2023

Return and Refund Policy

PIFL Return and Refund Policy

At Progressive Industrial Fluids Ltd. we understand that errors happen. When a product manufacturing error at the fault of Progressive Industrial Fluids Ltd. occurs, we take full responsibility for the return of the inadequate finished goods. If any of our products do not meet product specifications, fail quality control, or arrive at the buyer’s location damaged; Progressive Industrial Fluids Ltd. will accept a return of product and cover any shipping costs that are incurred.

If the customer would like a return of our finished goods and the product does not have deficiencies; the buyer is responsible for a 25% restocking fee to be paid prior to the return as well as the return of the goods to either of our locations.

GTA Distribution Center
7305 East Danbro Crescent
Mississauga, Ontario L5N 6P8

Head Office
3035 Page Street,
London, Ontario N5Z 0C8

If you would like to proceed with a return or refund, please send a Return Goods Authorization Request to orderdesk@pifl.ca and we will provide all paperwork necessary to perform the return or refund.

Please note that any product that is received from a customer prior to contacting our Order Desk, or without a Return Goods Authorization, will not be accepted at our docks.

Returns and refunds are accepted within 6 months from the date of order delivery, derived from the signed packing slip. Please note that Progressive Industrial Fluids Ltd. keeps record of batch numbers and detailed customer orders.